Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Describes the impact that the war on drugs in Colombia has had on their library services and on the lives of professional librarians. Topics discussed include political, staffing, budget, resource, and physical plant problems; the serious shortage of professional librarians; and extending library service to rural areas. (LRW)

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Explores the management of CD-ROM service in Malaysian academic libraries and marketing strategies used to popularize it. Findings revealed that these libraries use a variety of marketing and promotional channels, some of which need improvement; the libraries need to strengthen their end-user education programs to suit users with different levels…

Suggests that to reach those responsible for funding, librarians need to be more assertive in making the school library's role and services understood. Discusses maintaining visibility, using every opportunity to tout new materials and services, having credibility and knowing the collection, making libraries comfortable and accessible, and…

In addition to building a new facility and providing innovative services to its students/faculty/administration, the Valley Library of Oregon State University, winner of the Gale Group/Library Journal Library of the Year Award, has created partnerships with public libraries, the business community, school districts, and other academic…

Examines implications of the Year 2000 Problem for libraries in the next millennium. Discusses planning ahead for on-time subscription service delivery; preventing a domino effect on cataloging service; vendor preparations; examples of librarians' perspectives; checking for compliance; and a bibliography of sources. (AEF)

Examines issues and trends surrounding the changing library environment, and how changes have influenced the role of librarians. Analysis of the library environment in the past, present, and future included four elements: (1) role of the librarian; (2) library collections; (3) technologies; and (4) users' needs. (AEF)

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

Assesses the history and development of library services to Latinos. Discusses the history, role, and impact of key professional associations. Identifies, analyzes, and discusses the relevance of major studies, reports, and other publications, calling attention to the paucity that prevails in professional literature addressing this population.…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

Used selectively and imaginatively, corporate sponsorship can be a powerful tool to help libraries achieve their mission of getting more children reading and visiting the library. Focuses on development of the summer reading program by the Oregon Library Association. Discusses planning and fundraising; publicity; distributing funds; obstacles; and…

Reflects on the potency of libraries as community assets during the past 2000 years. Traces the preservation of knowledge in ancient libraries. Addresses ecclesiastical library development and the relatively recent rise of public and academic libraries; identifies their connections with their communities, and the relevance for today. Describes…