Texas A&M University has a history of international collaboration, cooperation and global outreach. Texas A&M University at Qatar provides engineering students in the Middle East with an education, and ultimately, a degree comparable to that found on our home campus in College Station. The Texas A&M University Libraries have provided…

With the pileup of responsibilities that range from programming to outreach to web management, more and more librarians are finding vendor-based book selection enticing. Most librarians see vendor-based selection as an option to relieve the pressure and still provide good collections to their patrons. However, using vendors to help facilitate…

Libraries rely heavily on student workers for the day-to-day running of the library. Stephen F. Austin State University in Nacogdoches, Texas is no different. We report on Steen Library's training efforts to staff several public service points as well as keep materials on the shelves by cross-training student employees.

When Bruce Miller took up the position of head librarian at the University of California, Merced in 2001, the plan for the new library was to use the University of California (UC) system's rich base of support as a launching pad for something great and extraordinary: a model academic research library for the twenty-first century. This article…

Fewer employees, shorter hours, diminished collection budgets, reduced programs and services--all at a time of record library usage. In this book, library expert Carol Smallwood demonstrates that despite the obvious downsides, the necessity of doing business differently can be positive, leading to partnering, sharing, and innovating. This…

Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

Herbert Putnam was Librarian of the Boston Public Library between February 1895 and April 1899, the first experienced librarian to hold that post since Charles Coffin Jewett (1855-68). This paper reviews the circumstances surrounding his appointment and discusses his accomplishments, including expansion of the library system, services for…

The electronic parliamentary library at the European Union (EU) level is developing to meet the needs of a changing political context. It is emerging in multiple forms: cooperation among EU institutions; cooperation among EU parliaments; and the service of the European Parliament itself. The development of electronic service presents a management…

The standard approach adopted in library networking or partnership models is neither developmental nor evolutionary, yet development and evolution are keys to robust, contextually responsive partnerships. Using a set of knowledge models first proposed by Owen and Wiercx, this paper argues for a new approach to the modeling of networks in which…

Community colleges can use market surveys to better understand the delivery of library services from the standpoint of the end user. One such survey, LibQUAL+, measures library service in three dimensions: 1. Affect of Service (patron interaction with library staff); 2. Information Control (availability of needed resources and ease of accessing);…

A valuable resource for new or experienced school librarians, "Collection Development for the School Library Media Program: A Beginner's Guide" is an easy-to-use guide to collection development. It provides practical and relevant information about collection development issues such as: the school users, policies, selection criteria and sources,…

This article features the Pierce County Library System (PCLS) in Tacoma, where new services are changing the way customers experience the library. PCLS is comprised of 17 branches, two bookmobiles, one Explorer Kid's bookmobile, serves 509,000 people, and has 234,000 cardholders. The evolution of customer expectations and needs motivated the…

The Library Services and Construction Act (LSCA) assists the state of Alabama in the extension and improvement of public library services to areas and populations of the state which are without such services or to which such services are inadequate. Federal LSCA monies are spend on statewide projects at the Alabama Public Library Service. Projects…

The Library Service and Construction Act (LSCA) assists the state of Alabama in the extension and improvement of public library services to areas and populations of the state which are without such service or to which such services are inadequate. Federal LSCA monies are administered by the Alabama Public Library Service and are spent on local and…

The Assembly of Associations meets annually at the International Association of School Librarianship Conference (IASL) to exchange "grassroots" information about developments in school librarianship in the various countries around the world. Individuals were given questions that focused on: significant achievements in school library…