To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

This article is a condensed version of a presentation from the 1991 Public Library Association (PLA) conference that addressed the need for appropriate responses by libraries to changing ethnic and racial populations. Topics discussed include racism, cultural competence in the library profession, adjusting library services, effective leadership,…

The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the…

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in…

Developing a library collection to support the curriculum of Canada's largest computer studies school has debunked many myths about collecting computer science and technology information resources. Computer science students are among the heaviest print book and e-book users in the library. Circulation statistics indicate that the demand for print…

This paper describes the network of Patent and Trademark Depository Libraries (PTDLs), a collaborative partnership with the United States Patent and Trademark Office (USPTO) for disseminating patent and trademark information in every state plus the District of Columbia and Puerto Rico. Typical information sources and services provided at PTDLs are…

A conference on the theme, "New Missions of Academic Libraries in the 21st Century," was held on the occasion of the 100th anniversary of the founding of Peking University and the dedication of its new library building. The published conference proceedings included 144 papers. Plenary papers on the six sub-themes of the conference were…

The two issues of the journal "Rural Libraries" for 1990 contain a total of seven articles. "Cooperation and Rural Libraries," by Jackie Schmitt, reports on a nationwide survey of 119 rural libraries' participation in intrastate library cooperatives. "Rural Public Library Service to Native Americans," by Susan…

This paper discusses finding the key to a new library in order to ensure its future, stressing the importance of alignment between strategy and people. The first section addresses management philosophy for renewal, including replacing the inflexible hierarchical pyramidal structure by a network organization with a service and competency management…

The Michigan Community Health Electronic Library (MCHEL) serves the public health and other community health workers in Michigan. It is committed to desktop delivery of the best health information to its primary clientele, with as much as possible in digital full-text form. It collaborates with other libraries in the state to make this possible.…

The need to develop new OPACs that meet the needs of users better is becoming well acknowledged. How libraries can transform their OPACs to modern web friendly formats is not yet clear. This paper describes the State Library of Tasmania's experience in developing a new OPAC by exporting bibliographic data to a software package outside the ILMS.…

Eleven papers delivered at the annual meeting of the International Federation of Library Associations and Institutions for the Division of Management and Technology are presented. Some were presented at a roundtable on audiovisual media, and others are from sessions on library buildings and equipment, information management, and statistics in…

This report summarizes the activities of the South Carolina State Library for 1995-1996. Sections include: (1) library governance and mission statement; (2) brief library history; (3) details about the organization and operations of the library, including a description of each of six departments with a list of employees and their duties, an…

In fiscal year 1992, state funding to the South Carolina State Library was reduced on four occasions, but the library staff performed at high levels. Despite a 38 percent reduction in the library materials budget, the State Library had its best year ever in terms of providing information, with the number of items loaned continuing to increase. In…

This orientation manual serves as a general guide to the role of the public library trustee in the state of Nevada. It is designed to provide the trustee with basic information and to be used as a quick reference tool for helping the trustee do the job in an efficient and effective manner. The guide endeavors to provide a map by which the…