In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…

This book is the result of a set of case studies that were performed in four American public libraries between 1989 and 1992. The goal of the research was to describe the effect that planning has had in a representative set of libraries, focusing planning as a social phenomenon. The city, county, federated, and suburban library are examined.…

This document provides a history of the National College of Education libraries from 1920 through 1978. The research process consisted of five major activities: (1) locating and collecting information from written sources; (2) conducting oral history interviews; (3) extracting information from audio tapes; (4) organizing the information from all…

The need to approach library management from an entrepreneurial business perspective is vital, whether the information facility is in a corporate, academic, public or school setting. Although librarianship is not a business, library management must be driven by the same characteristics-- responsibility, performance, and control--as any other…

The purpose of this, the first international library conference held in China and sponsored by a Chinese institution, was to enhance the development of library and information science, promote the status of library and information professionals, and exchange ideas of research and practices in the field. In addition to ceremonial speeches, 134…

Visually impaired people have the same information needs as sighted people. Just as sighted people might read a newspaper, listen to a CD or download electronic information from the Internet, visually impaired people also want access to relevant information in their chosen accessible format. Developing an efficient library service for…

This paper discusses the legal basis for the National Library Board's national role for library development in Singapore. It examines the new National Library Board (NLB) Act 1995 and the direct and expanded responsibility it has given the NLB for the national and public library functions in Singapore. The paper also examines the various…

This paper provides information on library services in Wisconsin, with a special emphasis on public library systems. The first section describes how library services are organized and administered, including municipal and county libraries, library systems, and the state Department of Public Instruction's Division for Libraries and Community…

This paper discusses the reorganization of libraries in order to adopt new techniques and to incorporate the electronic library, focusing on the Technion-Israel Institute of Technology. The first section addresses manpower and the electronic library, including processing electronic journals, justification for the traditional library organization…

This annual report from the Colorado State Library describes highlights of developments that took place in the past year. Discussion includes Library Services and Technology Act (LSTA) administration; school library media development; programs to promote library literacy and diversity; the State Publications Library; StateLINC distribution program…

Whether you are a new school library media specialist just starting in the profession, or a more experienced librarian who may not have the time to research and gather the information you need, this comprehensive guide provides an excellent overview of numerous topics related to school libraries. Written in easy-to-understand language, this…

Provides an overview of the various roles of state libraries and discusses several issues of concern to all state libraries: the role of the library within state government; resources sharing; school library development; public library development; automation consulting; continuing education for library professionals; and the leadership role of…

This case study describes the use of an information technology vendor conference to assure the smooth opening of a public library in Portland, Oregon. Vendors for hardware, telecommunications, integrated library systems, and networks met with library administration and staff to troubleshoot problems and share information and to ensure a timely…

The eLib-funded FIDDO (Focused Investigation of Document Delivery Options) project provides library managers/others with information to support policy decisions. Senior libraries were interviewed about the future of document delivery and interviews were analyzed with the support of NUD*IST (Nonnumerical Unstructured Data by Indexing, Searching and…

This article discusses the web and print resources used in selecting material for a dental sciences collection in an academic library at a public university without a medical library. The process of creating a collection quickly and with limited resources is described, from the initial collection assessment to the decision-making processes…