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Peer reviewedHein, Morten – Information Services and Use, 1992
Discusses cooperative library development in Europe and the concept of national library policies as the result of library programs in the European Community. Topics addressed include library trends; international standards; information technology; differences in library services throughout Europe; lending and rental rights; and data protection for…
Descriptors: Copyrights, Foreign Countries, Information Technology, International Programs
American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
