Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

The Governor's Advisory Council on Literacy proposed 3 major recommendations supported by 30 specific action plans for Missouri. The recommendations are as follows: Missouri should guarantee the opportunity for all children to be prepared for their school years; Missouri should focus on keeping students in school and ensuring that their education…