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Peer reviewedBunge, Charles A. – Reference Librarian, 1999
Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…
Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections
Peer reviewedWhalen, Lucille; And Others – Reference Librarian, 1986
This 16-article issue focuses on history, policy, services, users, organization, evaluation, and automation of the archival reference process. Collections at academic research libraries, a technical university, Board of Education, business archives, a bank, labor and urban archives, a manuscript repository, religious archives, and regional history…
Descriptors: Academic Libraries, Archives, Foreign Countries, Higher Education
