This guide to services of the reference department of Fenwick Library, George Mason University, is intended for use by staff in the department, as well as the general public. Areas covered include (1) reference desk services to users; (2) reference desk support procedures; (3) off desk services; (4) collection development, including staff…

This publication, which replaces "Standards for Library Functions at the State Level" (third edition) published in 1985) acknowledges and celebrates the richness and diversity of state library agencies while documenting the reality of what they currently do. The publication is divided into two sections. The first section of these standards…

This guide is designed to assist librarians and administrators both in assessing the strengths and weaknesses of their public library service to youth and in making immediate and long range plans to reach desired goals. The standards provide a basis for understanding the scope and purpose of youth services. A philosophical statement on service…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…