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Peer reviewedMartensen, Anne; Gronholdt, Lars – Journal of Academic Librarianship, 2003
Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at…
Descriptors: Foreign Countries, Library Collections, Library Research, Library Services
