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Direct linkCarter, Sunshine; Traill, Stacie – Journal of Electronic Resources Librarianship, 2017
Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…
Descriptors: Basic Skills, Troubleshooting, Electronic Libraries, Electronic Publishing
Carter, Sunshine; Ambrosi, Thomas – Computers in Libraries, 2011
The University of Minnesota-Duluth is the second largest campus in the University of Minnesota system. The UMD library, which serves more than 11,000 students and 500 faculty members, is primarily an undergraduate library. The reference team consists of eight librarians, including author Sunshine Carter, reference and electronics resources…
Descriptors: Reference Services, Library Automation, Library Development, Academic Libraries
