Outsourcing has been proposed as a method for improving effectiveness and productivity in Australian public library service. Developments, drawbacks, and potentials are discussed, and differences between contracting out whole services as opposed to selected activities are examined. (AEF)

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Examines the impact of Hurricane Andrew on the Miami-Dade Public Library System (MDPLS). Topics discussed include the community's response to the sudden lack of library services; the use of library branches as emergency relief centers and communications centers; library disaster policies; and visions for MDPLS under a new director. (LRW)

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

Discussion of the use of CD-ROMs in academic library reference departments focuses on types of instruction librarians can offer and their possible impact on other reference services. Classroom instruction versus point-of-use instruction is compared, and implications for librarians and library management are considered. (Contains 23 references.)…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

Discussion of the need for strategic planning in public libraries highlights a case study of a small resort town library, the Crawford Memorial Library, in Monticello, New York. Deciding on specific library roles and planning their implementation are described, and the importance of environment and competition in strategic planning is explained.…

Discusses collection development in research libraries and presents a model for organizing collection management that combines functional and team-based design principles. Traditional and new organization designs of university libraries are described, and collection development and management is defined in terms of reference and technical…

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Examines the purpose for using historical costs in library financial records. Discusses the difference between spending money and losing resources. Describes how financial record systems operate and the ways in which accounting treats classes of expenditures. Uses the example of a bookmobile. (AEF)

Explores some of the collection and service-related issues which should be considered by those developing an electronic collection in a school library. Highlights include principles of electronic collection management; selection of electronic resources; technological infrastructure; user training; online subscriptions; marketing; and technical…

Discusses the following management challenges libraries must cope with in the paradigm shift from print to electronic access to information: becoming involved in network issues; leveraging resources; duplication of effort; partnering; legal, political or economic; standards; remote users; and acquisition, selection and organization of electronic…

Describes seven "habits" for effective school library media specialists: (1) Be proactive; (2) Begin with the end in mind; (3) Put first things first; (4) Think win/win; (5) Seek first to understand, then to be understood; (6) Synergize (get students, teachers, administrators, community members to work cooperatively); and (7) Sharpen the saw (take…

Examines factors that have necessitated a review of traditional library organization structure and describes a study that examined the new subject-centered organizational structure of the University of Botswana Library. Positive and negative aspects of the new organization are discussed, and a study of subject librarians' time management is…