Examines implications of the introduction of Compulsory Competitive Tendering (CCT) to Victoria (Australia) public libraries and the revision or abandonment of previously dominant ideals of public administration. Topics include the role of government; public services as a competitive market environment; economic rationalism; and the threat to the…

Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

Describes how the Rochester Public Library (Minnesota) managed public access to the Internet for both residents and non-resident patrons. Discusses user needs, staff involvement, system software, fees, and handicapped accessibility. (LRW)

Presents a summary of the ACRL (Association of College and Research Libraries) New England Chapter Serials Interest Group's Fall 1996 program on electronic serials. The program's four principal speakers each dealt with a major aspect of electronic serial management: collection development, public services, cataloging, and systems. This report…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred…

Numerous state impact studies show that school libraries improve student achievement and standardized test scores, yet that fact is insufficient to keep financially strapped districts from closing their libraries. Teacher-librarians must be proactive and gather data at the school-site level to demonstrate how valuable they are to students and…

Fremont Rider's 1944 book, "The Scholar and the Future of the Research Library", had a major impact on research library thinking. The issues raised by Rider, such as research library economics, collection, acquisition and management policies, and library cooperation still resonate today, although his technology solutions have long since been…

If managed well, electronic journals (e-journals) can be extremely efficient, saving money and space while improving access and speeding information delivery. With the help of the Internet, e-journals can also make library collections more accessible to both users and staff. Covering the process of managing electronic serials from licensing,…

This book is designed to help novices get started in providing services to patrons of their library. By separating professional tasks from others, an indication is made when expertise is needed above and beyond the use of common sense and natural organizational skills. The book covers the realm of a librarian's responsibilities, offering advice on…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

This new edition of the "Idaho Library Laws" contains changes through the 1996 legislative session and includes "Idaho Code" sections that legally affect city, school-community or district libraries, or the Idaho State Library. These sections include the basic library laws in "Idaho Code" Title 33, Chapters 25, 26,…

Noting that some public, school, law, academic, and special libraries have adopted marketing as a management tool, this paper begins by discussing marketing principles as defined by the American Marketing Association (AMA). Librarians are advised to center their marketing activities around what is known as the "4 P's" of marketing:…

This report is a state-of-the-network summary of the data collected for a systematic application of the standards developed by the American Library Association in 1979 to the agencies involved in a cooperative network by the Library of Congress, National Library Service for the Blind and Physically Handicapped (NLS). Based on a synthesis of the…

A survey of 301 Illinois special libraries was conducted in 1982 to determine the number and type of statistics collected by these libraries and the ways in which these data are used. The mean number of statistics collected was reported as 10, including both technical and public service measures. Measures kept regularly by at least 50% of the…