Suggests that as automated information services become more prevalent, it is essential that libraries find permanent funding to support this activity. Funding of information provided by an online search that satisfies legitimate educational and research needs with monies from print materials budget is considered. Three reactions to essay are…

At a two-day symposium held in DeKalb, Illinois, university administrators and library directors debated key issues of the library's role in higher education: invisible ownership of books, dual governance, on-campus competition for information delivery, collective bargaining and unions, government support, trends in higher education,…

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

Relates experiences of Center of Business Research (CBR) in C. W. Post Center, Long Island University, as practical demonstration of performing business service in an academic library setting. Changing role of librarians, background of CBR, CBR's commitment, CBR corporate membership, administration of fee-based services, and membership revenue are…

Discusses two ways that perceptions concerning effectiveness of special libraries and information centers can be changed--change methods used to account for library financially and change provision of services to better meet users' needs. Seven steps for increasing real and perceived value of library to organization are proposed. (11 sources) (EJS)

This report explores the true position of public libraries today, in the minds not only of library users, but of the people who run libraries and those who provide oversight and funding. This study is the first step in the development of a national agenda for libraries and library funding in the 21st century. Findings from this study indicate…

This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…

This annual report of Utah public library services presents data useful for local library planning. This information is presented in two sections: core performance measures and general tables. Statewide summary data and breakouts by the populations of the library jurisdictions are provided for the following core performance measures: (1) visits…

This paper begins with a section that describes characteristics of knowledge management in libraries, including: human resource management is the core of knowledge management in libraries; the objective of knowledge management in libraries is to promote knowledge innovation; and information technology is a tool for knowledge management in…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Orr's schema for measuring the quality and value of libraries is described and discussed with respect to three paradoxes--the evaluation of catalogs, optimal library size, and Lenin's view of public libraries in the U.S. Seven references are cited. (CHC)

Discusses the need for standards in education libraries and provides lists of criteria for standards in services, collection, personnel, facilities, budget, and administration and governance to be used as a starting point. A 12-item bibliography is included. (CHC)

Bibliographic instruction is the means by which college and university libraries assist library users in locating information in their collections. Future developments will show an increased reduction in library resources. Staff reductions will make greater demands on librarians for activities of greater value. (JN)

Discusses the author's report, "The Future of the National Library of Canada," in terms of its scope, intent, and limitations. (CHC)

This description of the Vigo County Public Library's implementation of planning, programming, and budgeting focuses on its output measurement system, Complete Service Statistics. Measures of five service categories are developed--lending, facilities, information, production, and staff--to gather statistics for library management. (RAA)