This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

This article provides an overview of the basic characteristics of database, or eContent, license agreements, defines general licensing terms, maps the anatomy of an electronic resources subscription agreement, and discusses negotiating skills and techniques for library staff. (Contains a list of additional resources and a sample agreement.)

The intent of this study was to aid academic librarians in examining their perceptions of the future of higher education, engaging disciplinary faculty members to understand their views, and determining actions to take to shape the future. In this mixed methods study, scenarios about the future of higher education served as the basis for…

The teaching of mathematical modeling to undergraduate students requires that students are given ample opportunity to develop their own models and experience first-hand the process of model building. Finding an appropriate context within which modeling can be undertaken is not a simple task as it needs to be readily understandable and seen as…

An academic library working group was charged in 2005 to create a records retention schedule and policy applicable to records containing personally identifiable information of library patrons. This group conducted a survey and extensive research, culminating in an adopted library records retention schedule and policy implemented in 2006.

Interlibrary lending is often overlooked when resource-sharing operations are evaluated. The relevant literature shows a lack of current lending studies. It can be difficult to convince administrators that lending should be considered to be as important as borrowing in spite of the fact that one cannot operate without the other. 26,800 cancelled…

Unprocessed archival collections can contain unknown and potentially hazardous materials that can be harmful to other collections and staff. Archival literature largely focuses on collection and personnel dangers posed by environmental hazards such as mold and insect infestation but not on pharmaceutical and chemical hazards. In this article, the…

Library media specialists make it a point to be sure their students and parents know they are responsible for the books and other materials that they borrow from the library media centers. In her K-2 library media center, the author sends friendly letters home at the beginning of the school term informing the parents that they and their child are…

In truth, many resources are removed from the collection because one parent complained, or in some cases, because it was feared that a parent would complain. It is, therefore, helpful when questions are raised about a resource to clarify the circumstances. In this article, the author discusses on what to do when resources are being questioned or…

Evaluation of library service effectiveness is defined in terms of providing objective information to library policy makers and program managers on the effectiveness and cost of alternatives, as well as existing programs and services. The elements of policy and program evaluation are discussed and the need to view evaluation as a continuous…

Describes the responsibilities and recommended qualifications of a youth services department head. The importance of attention to statistics and library policy is emphasized. (MES)

Librarians often cringe when they hear the word copyright, when it is combined with electronic reserves the immediate impulse is to run away as far and as fast as possible. This paper presents the process used by the Armacost Library staff at the University of Redlands to develop and implement a copyright policy for the electronic reserve…

Discusses charging users for public library services, library costs, and the financial structures that influence public library policy. (CHC)

Addresses investigations of library employees' complaints of sexual harassment which could be modified for use with a patron complaint. The employer's interests in conducting an adequate and swift investigation are discussed, and the importance of maintaining confidentiality is stressed. (LRW)

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…