This review of the effectiveness of bibliotherapy as a correctional rehabilitation tool discusses the need for library educators and associations to recognize that the function of prison libraries is to advance the freedom to read, not to provide formal educational or rehabilitational programs. (10 references) (CLB)

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Discusses administration, leadership, and management in academic libraries. Factors that meet the work-related needs of librarians and that lead to successful management are suggested, including sufficient knowledge, a measure of control over work, participation in decision making, and a sense of ownership in library service. (three references)…

Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…

Identifies issues involved with the convergence and/or integration of library, computing, and information technology services in Australian universities. Investigates the impacts of integration of services on university libraries and their clients and recommends strategies for the successful management of convergence and integration involving…

Blogging offers an alternative and sometimes superior way to communicate with library patrons. It provides an opportunity to speak more directly to them, and it does so in a manner that is more comfortable and convenient for all involved. A library's Web site may be the only interaction that patrons have with the organization, so it makes sense to…

It seems that the demand for public access computers grows exponentially every time a library network is expanded, making it impossible to ever have enough computers available for patrons. One solution that many libraries are implementing to ease the demand for public computer use is to offer wireless technology that allows patrons to bring in…

New product development is an omnipresent challenge to modern libraries in the information age. Therefore, we present the design and selected results of a comprehensive research project aiming at the systematic and user-oriented planning of academic library services by means of conjoint analysis. The applicability of the analytical framework used…

The Guidelines are focused on the library services to babies and toddlers, their families and supporting organizations dealing with early literacy and appropriate services for the very young. Early brain development research has shown the unequivocal impact that talking, singing and reading to babies and toddlers can have on their acquisition of…

"When you start your new job as a school librarian, one of the first steps you must take is to ask to see the district's book selection policy. If there isn't one, write one. Right away. It protects you, the teachers, and the district." That advice was part of the author's school library administration course at the School of Library and…

This publication is based on the work of The State Library of Ohio, the National Bookmobile Guidelines Committee, and staff of local Ohio bookmobile programs. Draft guidelines were approved by the 7th National Bookmobile Conference (May 31-June 2, 1992). The Guidelines provide brief statements of standards followed by specifics which indicate…

This final report on a project at the University of California at Los Angeles (UCLA) on strategic planning for libraries and information resources in the research university begins with an introductory section on levels of consideration in planning; issues of current concern (effects of technology, economics of libraries, changes in the academic…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

These minutes of the October 1987 ARL (Association of Research Libraries) membership meeting include the following papers on preservation in the research library: (1) "A Challenge for Research Libraries" (David C. Weber); (2) "The Moral Imperative of Conservation" (James H. Billington); (3) "The Role of the Library…

Eleven articles and reports published between 1980 and 1984 and cited in "Resources in Education" and "Current Index to Journals in Education" are listed in this bibliography on microcomputers in libraries. Emphasis is on microcomputers in public and school libraries and topics included are factors that should be considered…