Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)

Urges the design and implementation of strategies in academic libraries for the development of leadership potential. Discusses the components of organizations that lead to organizational maturity, and calls for library leaders with vision, skill, and commitment to nurture an organizational culture that emphasizes leadership development. (20…

Discusses the value and use of management case studies in library and information science education and provides an analysis of case studies that have appeared in "Library Journal." Type of library is indicated, including public, academic, and special; and management issues involved are identified. (18 references) (LRW)

Allocating adequate materials funds from the university operation budget is essential if libraries in China's key universities are to successfully support their learning and research communities. This article examines funding problems, and suggests proposals for change: establish a deducting-percentage system; enhance integrated resources…

Identifies attributes that directors of the academic libraries in the Association of Research Libraries (ARL) need. Present-day directors must possess a wide variety of attributes and are less likely to remain in the same position for as long as their predecessors did. With the aging population of academic librarians, matching the right individual…

Identifies the types of individuals engaged in financial activities with whom an acquisitions librarian at a university library may need to interact. Discusses why financial relationships with these individuals are important to acquisitions librarians and how these relationships can be established and enhanced. (JMV)

Using the Delphi technique, this paper continues to develop a set of attributes that Association of Research Libraries directors of today and the near future will need to possess. The questions remaining are: How does the list of attributes change in other organizational settings? and Where can each attribute best be acquired? (Author/AEF)

Analyzes the impact of the change in management approach in two academic libraries from hierarchy to teams and examines differences between the expected and actual results. Discusses strategies from for-profit organizations that may be adopted by not-for-profit institutions and considers the inclusion of student workers in the team approach. (LRW)

Purpose: This paper sets out to review how the business of libraries in higher education has changed with the impact of the digital library during the latest decade of Program, in which the content of the journal swung decisively from being primarily about library management systems to primarily being about digital library issues.…

Developing a library collection is one of the most important pursuits in medical librarianship. A library's collection is its foundation, and the collection is the central information resource upon which most library activities rely. Today's vision of the medical or health sciences collection must incorporate a broader range of materials,…

How are academic libraries organizing themselves in order to engage in the content selection and digitization of local collections? Are libraries creating new positions or units, assigning responsibilities to existing departments, setting up cross-functional collaboration among existing departments, or using a combination of these strategies? Who…

It is reasonable to assume the existence of a new "dynamic" that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated…

Jacksonville State University's (JSU) Houston Cole (HCL) Library has always provided access to required course readings through a reserve circulation system. Prior to 2002, this services was "print based," requiring students to photocopy materials held physically at the reserve desk in the library. In 2002, the library integrated the…

This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

Because of support staff dissatisfaction with Sam Houston State University library's evaluation and merit system, the Director initiated a staff evaluation committee which reviewed current evaluation practices, drafted a new evaluation instrument, and revised the evaluation process. The factors which were involved in this evaluation process are…