Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Librarianship has undergone a radical change in recent years, which will be continued in the future. Whereas previously the administration of media was most important, nowadays an ever increasing willingness to provide a service is required. In addition to the essential restructuring of libraries, a generational change is taking place within the…

In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

Addresses the students' perspective of library employment. Discusses a study conducted at the University of Virginia (1987) on student attitudes and library employment practices, and provides 12 recommendations for better management. Also notes the implication of part-time work, the importance of using performance measures, and the benefits of…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Discusses the ancient library at Alexandria and describes plans for the development of the new Bibliotheca Alexandrina. The administrative organization is discussed; the building design is explained; international cooperation between Egypt, UNESCO, UNDP (United Nations Development Programme), and the library community is described; and future…

Users Council has proven itself to be a critically important element in the Online Computer Library Center's (OCLC) organizational structure. In fulfilling its combined roles, Users Council has provided a national forum for articulating member library interests to OCLC as well as a training ground for preparing individuals with library expertise…

Discusses the National Science Foundation (NSF)/United States Defense Advanced Research Projects Agency (DARPA)/National Aeronautics and Space Agency (NASA) Research in Digital Libraries Initiative (DLI). Highlights include benefits of digital libraries; the Federal High Performance Computing and Communications Program (HPCC); and program…

School library media specialists (SLMSs) in the Rochester (Michigan) Community Schools decided it was crucial to come to a consensus about key roles of SLMSs in successful school library media programs. They identified the following roles: information specialist, instructional partner, and program administrator. To educate administrators, staff…

Shifts in networked technologies have removed the need to store information geographically close to students, staff, and faculty on college campuses. This shift has put libraries on the offense to remain vital to the campuses they serve. As the library of the future emerges, new models for decision making that place an emphasis on the teaching and…

This guide demonstrates strategic ways of developing and implementing successful library media programs and offers step- by-step strategies for achieving a balance between leadership and collaboration. The book is divided into two parts. Part I: "The Environment" addresses the components of the school environment--the students, curriculum and…

This volume of the "Advances in Library Administration and Organization" offers 11 perspectives to practitioners trying to make sense of the issues that must daily be confronted by library administrators in an environment of ongoing change. This 20th volume includes: "Choice, Responsibility and Work: Rhetoric in a University Library…

This book brings together articles that have appeared in "Technology Connection,""Library Talk," and "The Book Report" magazines over the past five years. All of the articles have important tips, tricks, techniques, and suggestions for building a successful library media program. The book is divided into six chapters,…

The program of the 128th meeting of the Association of Research Libraries (ARL) is designed around the notion of examining rapid changes taking place in individual institutions and becoming agile enough to adapt, to manage change, and to learn how to effectively lead libraries through these turbulent periods. The program is divided into three main…