The intent of this paper is to explore the potential of utilizing interlibrary loan (ILL) data relating to lending denials to improve ILL services while highlighting institutional policies that have a negative impact on lending fulfillment rates. Reasons for denial as well as the types of requests being denied are reviewed. In addition, the author…

The National Center for Higher Education Management Systems (NCHEMS) has completed the development and demonstration of a library statistical data base addressing the management needs of academic and public libraries. A pilot test of the data base was conducted in late Spring of 1977 in five Pennsylvania academic libraries to determine feasibility…

Identifies the lack of an effective comprehensive management information system (MIS) as one major impediment to effective library administration and outlines a proposal for the development of a system based on a total systems approach, which would be made available to subscriber libraries through a network system. Twenty-three references are…

This document presents data from 118 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1997-98 fiscal year. Since 1987-88, the number of preservation programs managed by a preservation administrator has grown irregularly from 66 to around 80 in more recent years. A fluctuating growth…

Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…