Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

This study investigates the satisfaction of library users at Wayne State University who utilize alternative information access methods. The LibQUAL+[TM] desired and perceived that satisfaction ratings are used to determine the user's "superiority gap." By focusing limited library resources to address "superiority gap" issues identified by each…

This study examines the use of online bibliographic retrieval systems in a selected number of science and technology libraries chosen for their leadership reputation; it is limited to the use of online systems operated by a library staff member. Participating libraries included 12 academic, one government, and 10 research or institutional…

Discusses the importance of public service for the users of serials collections in large libraries in light of the complexities of serial collection organization. A diagram of the decision points encountered by users dealing with serials collections and tables listing the types of serials records and error problems are included. (JL)

Describes the method and circumstances which allow for free online searches at the California State College-Stanislaus Library. Discussion includes reviewing search requests, feeless flexibility, and cost effectiveness. (JVP)

This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

This review of Council on Library Resources (CLR) activities for 1991/92 begins by providing status descriptions on the four program areas identified by the Council as the focus of its attention and resources for the next several years. Programs described in the first area, Human Resources, are the Academic Library Management Program and the…

This study is designed to illuminate some of the issues, options, and activities related to developing fee based information services at a large academic library, and to suggest the feasibility of developing such services at Memphis State University Libraries. The basis for the study is the realization that libraries, through automation, a changed…

Discussion of the use of computer networks in academic libraries focuses on a technical-services perspective in the United Kingdom. Topics include access to electronic resources; standards; change management; the changing nature of the library catalog; redefining the local catalog; cataloging versus indexing; the Z39.50 information retrieval…