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Peer reviewed Peer reviewed
Sarkodie-Mensah, Kwasi – Catholic Library World, 2000
Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…
Descriptors: Behavior Problems, Libraries, Library Administration, Library Policy
Peer reviewed Peer reviewed
Winters, Sharon – Public Libraries, 1994
Describes building security procedures developed at the Hampton Public Library (Virginia) to deal with problem patrons. Highlights include need for the library monitor program; staffing patterns; monitor selection criteria; training procedures; library behavior guidelines; library policy statements; theft detection systems; and sample job…
Descriptors: Behavior Problems, Criteria, Guidelines, Library Administration