In this article, the author talks about how to face the not knowing and offers a strategy to fill the gap of not knowing. In coping with constant change, he describes a strategy for library staff that might help in the absence of certainty. This includes: (a) guarding the data with one's life; (b) build not for longevity, but obsolescence; (c)…

This article offers five ideas librarians should review every now and then to make sure the right services are being offered in the most effective manner to the people they serve. These five exercises or ideas may not be completely easy but neither are they difficult or expensive. However, they will guarantee an increased awareness of, and…