Libraries and catalogers face choices in the treatment of the growing collections of electronic journals. Policies issued by CONSER and the Library of Congress allow libraries to edit existing print records to accommodate information pertaining to the electronic versions (single record option) or to create new records for them. The discussion…

It has long been commonplace in reading studies to say that despite the efforts of authors, publishers, censors, and others to restrict access to print culture, readers evade those restrictions and exert control over their reading. This control can take many forms, from obtaining banned books to interpretive practices that subvert intended…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

An effort has been made to include all writings that have contributed to, or illustrate the development of, archival principles and techniques in the U.S. The major part of the guide is organized according to archival functions, rather than according to types of archival agencies. However, writings dealing exclusively with one type of records and…

Discusses the history of Finnish library work and the growing role of libraries; general features of Finnish public libraries (location, number of patrons, financing of libraries, personnel, acquisitions); organization of the libray system; and reformation of the state subsidy system and the public libraries act. (CT)

Describes operations research as an important management tool that can aid library managers in effectively using available resources and as a set of analytical tools that can enable researchers to better understand library and information services. Early history, definition, models, applications to libraries, and impact are noted. Twenty-five…

In this new, expanded edition step-by-step guidelines are provided for customizing a staff development program that is both proactive and goal-oriented. Drawing on the advice of 37 top experts with a variety of skill sets, this book presents information on how to assess a library's needs and set training goals, budget appropriately, develop a set…

This book is a collection of the author's following publications and speeches, primarily from 1995-2000: "Look at All Those Beautiful Birds Overhead!""Priorities for the Research Library Budget,""What Do We Give 'Em?""The Legacy of John Swan,""Small Public Libraries-Challenges, Opportunities, and Irrelevancies,""Lead Me Not into Temptation To Do…

These documents compose the Learning Resources Association of California Community Colleges (LRACCC) newsletters for the 1999-2000 academic year. The first issue features a position paper on why learning resources require professionally trained managers. The Learning Resources administrators must possess a Masters or Ph.D. in Library and…

The performance of 43 library work groups was assessed by means of supervisor's ratings. Characteristics of the groups' tasks, membership, leadership, structure, and process were measured by averaging their members' responses to factor of the Work Group Survey. The implications for both organization theorists and change agents are discussed.…

The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)

Examines the position of assistant/associate director (A/AD) in libraries and information services. Interpersonal, informational, and decisional responsibilities of the A/AD are discussed; and leadership qualities are described in the areas of vision, communication skills, organizational learning, empowerment of others, and integrity. (30…

Addresses the problems of how theft in libraries and archives is discovered, the proper aims of any recovery plan, actions that must included in the recovery plan, and the impact of a theft and recovery effort on the department. Offers concrete solutions vital to any recovery effort. (AEF)

Facing shifting organizational cultures, technological innovations, and the growth of digital information, administrators must consider how best to utilize the resources and staff devoted to cataloging special collections. A survey of special collections cataloging among Association of Research Libraries member institutions showed variation in…

Two papers on library statistics describe national programs to collect such statistics in a Western European country and a developing country in Africa: "Establishment and Organisation of National Library Statistics: The Nigerian Experience," by J. A. Dosunmu; and "German Library Statistics," by Peter Gruber. Dosunmu's paper…