Presents five brief papers that touch on the role of the computer center, sources of conflict, and basic incompatibilities in the relationship with the library. Also discussed are developmental operating difficulties, negotiation of continuing relationships, and the need for tolerance and mutual respect. (Author/RAA)

Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Describes operations research as an important management tool that can aid library managers in effectively using available resources and as a set of analytical tools that can enable researchers to better understand library and information services. Early history, definition, models, applications to libraries, and impact are noted. Twenty-five…

Suggests nine requirements for a contingency plan to assure a library's successful recovery from a disaster. A discussion of the salvage team, security, and staff problems follows an enumeration of helpful supplies and equipment. Appended is a sample emergency procedure checklist. (SW)

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

One hundred and thirteen librarians attended a management conference and workshop at Purdue University on September 27-28, 1974. The objectives of the conference were to motivate and to stimulate thought and discussion about managerial style and management responsibilities. The first formal session of the conference, entitled "What Kind of…