These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the…

Suggests a decision-making rationale to use when deciding whether or not to charge library patrons for services or materials. (Author/KP)

Describes what is happening concerning developmental information service guidelines published by the Reference and Adult Services Division (RASD) of the American Library Association (ALA) in 1976 and discusses evaluation guidelines for reference/information services of libraries. (Author/JD)

Discussion of the guidelines which were prepared "to establish a conceptual framework of service" for all libraries by the Standards Committee of the Reference and Adult Services Division (RASD) of the American Library Association. (JAB)

The use of volunteers in many types of services and programs may expand in the foreseeable future and libraries should keep certain principles in mind in using them. (AB)

This document was developed by the Middle Tennessee State University James E. Walker Library Collection Management Department to provide policies and procedural guidelines for the cataloging and processing of bibliographic materials. This document includes policies for cataloging monographs, serials, government documents, machine-readable data…

This report includes an account of the RASD program of the American Library Association at the 1979 Dallas Conference with an annotated bibliography on guidelines for information services, and a questionnaire distributed at the RASD Business Reference Services Committee meeting at Dallas, with tabulated results. (JD)

Guidelines are presented to assist the library consultant to determine what services, facilities and resources management requires its library or information center to provide. These guidelines can also be used for self-evaluation of an existing library or information center. (2 references) (Author/NH)

The document serves two purposes: to describe the planning process, staffing, materials, organization, and results of the Austin (Texas) Learning Center-Library Pilot Project; and to provide guidance to those who wish to develop similar programs and adult learning centers in their communities. The report describes the Austin experience, together…

Presents a model for establishing a conservation program in a library. A preliminary discussion of conservation strategies and the committee approach is followed by a list of tasks; for each task the purpose and goals are briefly explained, and some bibliographic citations are provided, with works chosen for their currency and usefulness.…

The Guidelines are focused on the library services to babies and toddlers, their families and supporting organizations dealing with early literacy and appropriate services for the very young. Early brain development research has shown the unequivocal impact that talking, singing and reading to babies and toddlers can have on their acquisition of…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

A guide to using public relations techniques to promote both everyday services and special events at libraries, this handbook describes and suggests ways to use library displays; in-house printing; the local media, e.g., radio spots and cable television; library programs; marketing and promotion; and fundraising, including the formation of a…

Discusses S.R. Ranganathan's five laws (books are for use, every book its reader, every reader his or her book, save the time of the reader, the library is a growing organism) and updates them (libraries serve humanity, respect all forms of knowledge, use technology intelligently to enhance service, protect free access to knowledge, honor the past…

Twenty-four examples of job descriptions are presented for library directors to use as guidelines in drafting statements to fit their own particular operations. The descriptions attempt to cover most of the major work activities performed in public, college, university, and special libraries. They cover jobs in organizational areas of…