Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

Purpose: The purpose of this study is to present an overview of the two open source (OS) integrated library systems (ILS)--Koha and ABCD (ISIS family), to compare their "next-generation library catalog" functionalities, and to give comparison of other important features available through ILS modules. Design/methodology/approach: Two open source…

Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

The study is an evaluation of an employability training programme provided by Inverclyde Libraries in West Central Scotland and the role of information literacy within the training programme. Inverclyde is an area with high unemployment and pockets of multiple deprivation. Modern, applicable skills are also lacking. The findings are based on…

A comparative analysis of the time and cost to a library of providing on-line searching services without charge, or for a fee, is presented. (Author/KP)

The use of virtual or Web-based tours is on the rise in academic libraries, but with the loss of face-to-face contact and direct experience with the library's physical spaces, questions abound about this format's efficacy. Do online tour experiences measure up to those of a guided, face-to-face tour? Do online tours help mold students' perceptions…

A cost study was undertaken of the costs incurred by, or allocable to, the Interlibrary Lending (ILL) section of the UCLA Pacific Southwest Regional Medical Library Service (PSRMLS) from June 1, 1976 through May 31, 1977 for filled and unfilled book and journal requests. Mathematical methods were used to establish accurate values of total direct…

Argues that bookstores are not superior and do not pose a threat to libraries. Discusses what libraries can learn from bookstores; where bookstores fall short; low wages of bookstore clerks; misshelving problems in bookstores due to the classification system; how the library classification system can be improved; and libraries' strengths. (AEF)

One problem with the outcome-based measures used in higher education is that they measure quantity but not quality. Benchmarking, or the use of some external standard of quality to measure tasks, processes, and outputs, is partially solving that difficulty. Benchmarking allows for the establishment of a systematic process to indicate if outputs…

This is a collection of conference papers given by graduate students enrolled in a seminar course in Comparative Librarianship. Topics focused on library education and library development programs in foreign countries and Southwest Wisconsin. Professor Philip Altbach opened the conference with a summary version of his paper entitled…

Although Spanish interlibrary loans (ILL) have increased from 100 to 525 per 100,000 inhabitants, there are still many problems to resolve. Examines a plan developed by the Consejo Superior de Investigaciones Cientificas (CSIC) Library Network to improve ILL services. Provides a comparative analysis of ILL services from 1992-1995. Includes charts…

An investigation was made of the organizational characteristics of two college learning resource centers as compared with two traditionally organized college libraries with separate audiovisual units in order to determine the advantages of each organizational type. Interviews, observation, and examination of relevant documents were used to…

The 2012 edition of the "Digest of Education Statistics" is the 48th in a series of publications initiated in 1962. The "Digest" has been issued annually except for combined editions for the years 1977-78, 1983-84, and 1985-86. Its primary purpose is to provide a compilation of statistical information covering the broad field…

The 2011 edition of the "Digest of Education Statistics" is the 47th in a series of publications initiated in 1962. The "Digest" has been issued annually except for combined editions for the years 1977-78, 1983-84, and 1985-86. Its primary purpose is to provide a compilation of statistical information covering the broad field…