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Jurow, Susan; Barnard, Susan B. – Journal of Library Administration, 1993
Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)
Descriptors: Administrative Principles, Libraries, Library Administration, Library Services