As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage…

More than a project, The Big Shift is an epic library tale for the ages. What starts as a simple collection shift grows into a major space-planning project, a lesson in catalog maintenance, and thanks to Hurricane Ike, a disaster recovery effort. The Big Shift tells the story of how the University of Houston Libraries handled the numerous…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Among issues that library managers need to consider is work suitability involving older or impaired workers or employees with disabilities. This can involve factors needing consideration when hiring or retaining these workers. Disabilities or impairments can range from visual or auditory, to physical or mental, to learning or age-related. They can…

Libraries have never been stable or static. They are inevitably designed for one information vessel and have to learn to accommodate a new one. Scrolls became codices, and books were augmented with vinyl records, VHS tapes, and CDs. The only difference in trying to manage technology now, as opposed to then, is that change comes so much more…