The use of any type of volunteer for essential (professional patron-oriented long term) services limits cumulative staff knowledge and undermines the case for full public support. However, the unemployed librarian can gain invaluable experience in special projects (unessential non-patron oriented in-house short term services) and should be…

Despite the increasing difficulties facing libraries today because of financial problems, there is a re-emphasis of professional goals and a rekindling of enthusiasm in the development of new library programs. (Author)

Excellent public relations come from excellent library services. (Author)

A real community program needs not only programs but a new perspective on the total program of the library aimed at joining the theoretical to the practical, with a shift in accent to the needs of the patron as an individual. (Author/PF)

Defines and describes formal cooperative library reference services and discusses the major variables that produce differences in cooperative reference networks: size, composition, funding, services, delivery mechanisms, control methods, and resources. (Author/LLS)

Many of the programs developed by the Library of Congress have been created for the benefit of libraries in the United States, and represent a specialized form of federal aid. (Author)

A description of the oral history movement and discussion of oral history's relationship with libraries and librarians. (Author/LS)

A brief review of the increasing need for library services to Hispanics includes reviews of two useful references. It is pointed out that library schools and the American Library Association can play a crucial role in providing quality library services for the Spanish-speaking, and programs at several library schools are mentioned. (LLS)

Identifies the advantages and limitations of online search services offered by libraries, cautioning the searcher and user to consider and evaluate all options before performing online search. The librarian's responsibility to solve the user's information problem in a desirable way is discussed. Five references are listed. (EJS)

Examines the liaisons and relationships among libraries and the elderly, and those libraries and other community agencies working for the benefit of the elderly. (FM)

Describes the services of the General Theological Library in Boston, Massachusetts, a nondenominational, ecumenical institution which provides mail order circulation of religious books for clients throughout the United States. (Author/JL)

Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…

Describes strategies used by reference librarians to provide service to the developmentally disabled, including reference service to volunteer and professional service providers, specialized information networks, information and referral services, and key reference tools. Deinstitutionalization, normalization, the developmental model, and least…