Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

The topics discussed in this edition of the Manual include: (1) a written personnel policy, (2) preparing an organization plan, (3) preparing a position classification plan, (4) preparing a pay plan and (5) preparing a statement of working conditions. The appended bibliography is divided into three sections: (1) Library Personnel Administration -…