Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 0 |
| Since 2007 (last 20 years) | 1 |
Descriptor
| Libraries | 3 |
| Library Services | 3 |
| Surveys | 2 |
| User Satisfaction… | 2 |
| Users (Information) | 2 |
| Foreign Countries | 1 |
| Graduate Students | 1 |
| Information Services | 1 |
| Librarians | 1 |
| Psychometrics | 1 |
| Reference Services | 1 |
| More ▼ | |
Author
| Cook, Colleen | 3 |
| Thompson, Bruce | 3 |
| Kyrillidou, Martha | 2 |
| Heath, Fred | 1 |
Publication Type
| Journal Articles | 3 |
| Reports - Research | 2 |
| Information Analyses | 1 |
| Reports - Evaluative | 1 |
Education Level
| Higher Education | 1 |
Audience
| Media Staff | 1 |
Location
| United Kingdom | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Direct linkThompson, Bruce; Kyrillidou, Martha; Cook, Colleen – portal: Libraries and the Academy, 2007
Using LibQUAL+[R] data provided by 295,355 of the participants who completed the LibQUAL+[R] survey in 2003, 2004, and 2005, the present study was conducted to address three research questions. First, what differences, if any, have occurred across time in the use by (a) undergraduates, (b) graduate students/postgraduates, and (c) faculty of…
Descriptors: Graduate Students, Library Services, Surveys, Librarians
Thompson, Bruce; Cook, Colleen; Kyrillidou, Martha – portal: Libraries and the Academy, 2006
The LibQUAL+[TM] protocol solicits open-ended comments from users with regard to library service quality, gathers data on 22 core items, and, at the option of individual libraries, also garners ratings on five items drawn from a pool of more than 100 choices selected by libraries. In this article, the relationship of scores on these locally…
Descriptors: Libraries, Surveys, Library Services, User Satisfaction (Information)
Peer reviewedCook, Colleen; Heath, Fred; Thompson, Bruce – College & Research Libraries, 2001
The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users…
Descriptors: Information Services, Libraries, Library Services, Reference Services
