Information specialists at the National Center for Manufacturing Sciences (NCMS) Manufacturing Information Resource Center (MIRC) contribute expertise, information, and skills to their customer teams. This article describes three librarian customer partnerships, shares recommendations from experienced teams for fostering librarian customer…

This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…

Describes several Peace Corps volunteers' experiences in establishing libraries in developing countries. Discusses how the service teaches global diversity and trains librarians to recognize needs and address them. Presents recommendations by returned Peace Corps volunteers for developing sustainable library plans for communities in developing…

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Discusses information ecology and changes in information management and provision. Concentrates on trends towards evidence-based practice in health care, challenges posed and opportunities offered by information technology, resource limitations and users' and management's perceptions and expectations, roles librarians can play, and core…

Suggests that digital resources and telecommunications give librarians the best chance in decades to reexamine and achieve many of their fundamental goals. Discusses the goals of providing the right information in appropriate formats, keeping the intellectual record, providing personalized information services, and serving as educators, and cites…

Examines how the role of academic libraries and librarians has changed drastically since the early 1970s. Suggests that the recognition of the educational role of librarians today is a result of the convergence of the widespread success of bibliographic instruction and the impact of electronic sources of information.(AEF)

The support of electronic services requires special skills and in many cases more, not fewer, staff hours. Each library must develop individual solutions to this dilemma, but many will find useful a model that incorporates three basic elements: utilization of experienced librarians, targeted recruiting of entry-level librarians and creative…

Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…

Discusses the impact of home use of electronic information sources, such as the Internet, on traditional library services. Suggests that librarians should devote themselves to how people seek, organize, and consume information. Describes 21st century strategies to help libraries use traditional information services combined with computer…

Libraries should be active participants in knowledge production, and should develop classificatory structures that support the needs of a diverse information ecology consisting of a complex web of interacting agents, users, and technologies. Within such an information ecology, a classificatory structure cannot follow a one-size-fits-all paradigm,…

This book provides information science students and librarians the background and techniques they need to meet the challenges of the library profession today. The book begins with a discussion of the practice of librarianship and the place of libraries within the broader perspective of the information superstructure. Topics covered include the…

A symposium explored recent public policy trends related to Canadian school libraries; the position of the school library as part of the educational process; and the school library's current and future roles in using old and new technologies to enable students to develop their information skills, ability to conduct research, problem-solving…

As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…