Ithaka S+R's Research Support Services program's most recent project, "Supporting Big Data Research," focused specifically on the rapidly emerging use of big data in research across disciplines and fields. As part of this study, they partnered with librarians from more than 20 colleges and universities, who then conducted over 200…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Explores the possibility of considering the creation and maintenance of reference librarians' personal Web sites as part of their professional duties. Reviews a sample of personal Web sites and the results of an e-mail survey targeting such sites and their creators. Examines three home pages to provide more detailed information about site…

Reports findings from an exploratory study investigating working notes created during encoding and external storage (EES) processes by human search intermediaries (librarians at the University of North Texas) using a Boolean information retrieval (IR) system. Implications for the design of IR interfaces and further research is discussed.…

Describes new technology that adapts online catalogs into large-print, speaking catalogs and discusses a step-by-step approach for implementing the technology in public and academic libraries. Suggestions on developing a work team, descriptions of the technology and its installation, and approaches to teaching and assisting visually impaired…

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

Describes a pilot computer training program for library staff and patrons at the University of Wisconsin-Madison. Reviews components of effective training programs and highlights core computer competencies: operating systems, hardware and software basics and troubleshooting, and search concepts and techniques. Includes an instructional outline and…

Discussion of the potential of new developments in information technology for providing access to information highlights the potentials of hypertext and hypermedia technologies. Topics discussed include the interconnectedness of knowledge; skills needed for information handling; cooperative partnerships among professors, librarians, designers, and…

This paper describes a study that was undertaken at the University of Illinois at Urbana-Champaign to compare the databases selected by 75 inexperienced student online searchers aided by an existing gateway system--INFOMASTER, a version of EASYNET--with databases selected manually by four experienced searchers who were reference librarians from…

Describes the implementation and first year's operation of the online end-user bibliographic data service created for United Kingdom academic libraries, the Bath Information Data System (BIDS ISI), which was created in cooperation with the Institute for Scientific Information. Assesses its impact on the activities of computer centers, libraries,…