Discusses the ethical problems of the reference librarian-client relationship in terms of the responsibilities of the librarian and the policies of the library. Codes of ethics are found to be of little use, and other approaches to solving ethical problems--such as identification and discussion of issues--are suggested. (36 references) (MES)

Discusses values that have shaped and guided the profession of reference librarian and portrays the rigors of working at a general reference desk. Topics include information overload; demands of the information age; societal trends; new technologies; training; and role reconsideration for the librarian, including teacher, information provider, and…

Investigates how psychotherapists define, cope with, and treat difficult patients. Explains the psychology of difficult clients, techniques psychologists use in working with them, and how these might be utilized by librarians, and emphasizes the importance of seeing difficult clients as a means of personal growth. (Author/LRW)

The literature of reference service emphasizes service at the reference desk and overlooks other activities of reference librarians. Self-evaluation studies would enable reference librarians to identify what they do and assign a time and value to each task. Such studies should be the first step in planning and structuring a reference department.…

Describes the collections, roles, and services of the Reference Section of the National Library Service for the Blind and Physically Handicapped of the Library of Congress. Publications available from the series "Reference Circular" and "Reference Bibliography" are described, and it is suggested that they be used by librarians…

Discussion of library profession stereotypes focuses on academic male librarians. Topics include the position of the early academic librarians and the environment in which they worked; the beginnings of reference service; women in academic libraries; men in a feminized profession; and current images of male librarians in motion pictures and…

Reports on research that focused on competence and performance of reference libraries in academic libraries in Nigeria. Includes recommendations for improving competence and performance, including the reference process; staffing and other resources; education for reference librarians; knowledge of modern technology; and emotional stability and…

This discussion of the interrelationship between libraries and learning focuses on the development of university libraries. Changing attitudes toward students' involvement in the learning process and expanding curricula are cited as reasons for the growth of university libraries. The professionalization of librarianship and increased participation…

Discusses the need for appropriate continuing professional education for reference librarians. Topics addressed include issues of competence; professional and ethical responsibility; certification and licensure; and continuing education and the new model that focuses on user needs. (Contains 12 references.) (LRW)

Discussion of ethical reference practice focuses on guidelines for the individual reference librarian's interactions with clients. Topics include the professional-client relationship; competence; diligence; confidentiality; independence of judgment; honesty and candor; and obligations to third parties, including the democratic society at large.…

Reflects on the application of peer coaching to the reference environment, suggests strategies for implementation, and relates peer coaching to the evaluation of reference effectiveness. Discusses behaviors specific to the reference interview and evaluating how well users are served. (Author/LRW)

Reviews existing programs for inservice training of professional reference librarians and discusses the changing roles of reference librarians and ways to determine components of a staff training program (e.g., performance functions of reference librarians and use of videotaping to analyze the librarian's ability to communicate effectively). (14…

Lists guidelines for education, experience, level of knowledge/skill, and general reference ability to be considered in selecting public library online searching staff. Content of staff development programs is outlined in three areas: (1) general orientation; (2) training in the fundamentals of online searching; and (3) online searcher development…

The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self-reports of success, behavioral guidelines, and observation. The advantages and disadvantages of user-report methodology are considered. (Author/AEF)

Outlines the current socioeconomic conditions within the United States and explores the effect of these trends on libraries and information services. The resulting obstruction of information mediation is discussed, and recommendations for professionals seeking to maintain their role as information mediators are offered. (58 references) (LRW)