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Leigh, David

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Total Quality Management (TQM): Training Module on "Continuous Improvement."

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Leigh, David – 1993

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

Descriptors: Benchmarking, Business Administration, Business Education, Course Content