Using the Learning Analytics in Higher Education model (Lester et al., 2017) as a framework and qualitative methods (Merriam & Tisdale, 2016), I explored advising administrators' perspectives relating to predictive analytics (PA) and underrepresented minority (URM) students, specifically their thoughts on how they perceive PA on their…

Despite the importance of academic counselling for student success, providing timely and personalized guidance can be challenging for higher education institutions. In this study, we investigate the impact of counselling instances supported by a learning analytics (LA) tool, called TrAC, which provides specific data about the curriculum and grades…

Choosing an undergraduate major is an important decision that impacts academic and career outcomes. In this work, we investigate augmenting personalized human advising for major selection using a large language model (LLM), GPT-4. Through a three-phase survey, we compare GPT suggestions and responses for undeclared first- and second-year students…

Learning Analytics (LA) has had a growing interest by academics, researchers, and administrators motivated by the use of data to identify and intervene with students at risk of underperformance or discontinuation. Typically, faculty leadership and advisors use data sources hosted on different institutional databases to advise their students for…

This phenomenological study expands upon Bean and Metzner's (1985) A Conceptual Model of Nontraditional Student Attrition framework by introducing a new Academic Variable, Learning Analytics (LA), and identifying two specific Social Integration Variables (Sense of belonging; Microaggressions). LA was not a factor in 1985 when the original model…

Many universities have, or are facing, the task of providing high quality essential customer services with fewer financial and human resources. The growing diversity of students, their needs and proficiencies, along with the increasing variety of university program offerings, make providing customized, ondemand, automated solutions crucial to…

The purpose of learning analytics is to improve and optimize learning using student data (Siemens, 2013). An early alert warning is learning analytics designed to promote student success (Baneres et al., 2019; Foung, 2019; Lawson et al., 2016; Villano et al., 2018). An early alert has an intervention component that includes, at minimum, an email…

Universities are increasingly turning toward data-driven technologies like data dashboards to support advisors' work in student success, yet little empirical work has explored whether these tools help or hinder best practices in advising, which is in many ways a relationship-based enterprise. This mixed-methods study analyzed whether and why the…

Big data is an important part of innovation that has recently attracted a lot of interest from academics and practitioners alike. Given the importance of the education industry, there is a growing trend to investigate the role of big data in this field. Much research has been undertaken to date in order to better understand the use of big data in…

Academic advising plays an important role in students' decision-making in higher education. Data-driven methods provide useful recommendations to students to help them with degree completion. Several course recommendation models have been proposed in the literature to recommend courses for the next semester. One aspect of the data that has yet to…

This article seeks to explore different combinations of human and Artificial Intelligence (AI) decision-making in the context of distributed learning. Distributed learning institutions face specific challenges such as high levels of student attrition and ensuring quality, cost-effective student support at scale using a range of technologies, such…

This study presents a systematic review of the literature on the predicting student retention in higher education through machine learning algorithms based on measures such as dropout risk, attrition risk, and completion risk. A systematic review methodology was employed comprised of review protocol, requirements for study selection, and analysis…

Predictive analytics has taken higher education by storm, with its promise of closing equity gaps, raising student retention rates, and increasing tuition revenue by keeping students enrolled. Many colleges and universities have made an investment in predictive analytics for student success initiatives, and even more are looking into implementing,…

Higher education institutions are facing growing pressure to improve retention and graduation rates. Academic analytics has emerged as a strategy to address the completion issue. Because academic advisors are integral in providing successful student success initiatives and they often maintain relationships with students throughout their entire…

This study addresses a gap in the literature regarding the implementation of digital strategies in educational institutions, particularly universities. Despite significant advancements in the development of digital strategies, there remains a lack of commitment and vision for their effective implementation. This study systematically reviewed the…