Many workforce development training programmes use learning gains as a measure of programme effectiveness. However, research on K-12 education suggests that posttest scores may be influenced by pretesting effects. Pretesting may improve posttest performance by giving learners preknowledge of posttest content. Alternatively, pretesting may enhance…

Learning Transfer System Inventory (LTSI) is the only research-based instrument of transfer learning in the U.S.A. to be used in diagnosing strengths and weaknesses of organizational transfer systems. This study validated the LTSI for use in Taiwan. The sample contained 583 responses collected from 20 different organizations. The results of…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

Due to globalization in recent years, organizations and the government in Taiwan take developing human expertise more seriously than ever before. However, human resource development evaluation practices in Taiwan have somewhat overlooked connecting training to transfer and organizational results. To help close the gap, organizations in Taiwan need…

The first of the papers in this poster session, "Developing the Employment Brand: Targeting MBA Campus Hires" (Diane M. Bergeron), posits that employment branding benefits both individuals and organizations. It functions as a campus recruiting tool in a competitive labor market and communicates the organization's values and work…