This manual presents a training program developed from an assessment of what the manpower counselor must be able to do based upon the overall goals of manpower training. The training package is divided into eight general competency areas: counseling techniques (individual and group), staff relationships. client information and referral services,…

This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

This book presents the main principles of strategic training, which is an approach to employee training and development that supports the employing organization's business goals and strategy. The book is intended for use in undergraduate and master's-level training courses in a variety of disciplines. The following are among the topics covered:…