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Download full textLam, Livia – Center for American Progress, 2019
Since the introduction of workplace computers in the 1970s, policymakers have been racing to outpace the workforce demands of the information age. To address concerns, policymakers have promoted an expansion of skills training to help workers keep up in the changing economy. Because the way people learn, work, and live is transforming, so should…
Descriptors: Job Skills, Public Policy, Labor Force Development, Employment
Peer reviewed
Direct linkReam, John W.; Wagner, Brenda G; Knorr, Robin C. – New Directions for Community Colleges, 2001
Focuses on the development and implementation of a customer service call center training program, implemented by Metropolitan Community Colleges (Missouri) to assist welfare recipients overcome the obstacles facing them in the workplace. Discusses components of the program, and its effects on both the consumer and the corporate community. (AUTH/NB)
Descriptors: Adult Vocational Education, Community Colleges, Continuing Education, Job Skills
