Previous research revealed associations between an individual's occupation and cognitive abilities. However, the underlying causal relation is not always clear and only few studies focused on a critical component of executive functioning, namely working memory updating (WMU). Study 1 examined whether restaurant ticket collectors (N = 53) have a…

As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…

Technological achievements require complex skills for the workplace, along with creativity, communication, and critical thinking. To compete effectively in the global economy, governments must provide their citizens with relevant education and training. To help close the skills gap, international agencies often advise governments of developing…

Information about how school principals operate pertains mainly to the actions of principals. However, the kinds of knowledge that the principalship demands have not been isolated as clearly, more often than not being conflated with actions. As principals' duties become more complex, it becomes more important to ground specific practices in robust…

In this paper, several issues related to the problem of transfer of training are set forth. The technique of frame analysis, developed by Erving Goffman, is presented as a way of bringing coherence to the formulation of problems related to transfer of training. Key concepts in Goffman's argument are explained, showing how those concepts pertain to…

A germ cell model of development based on a cognitive view of learning is used to propose that the cognitive skills needed in today's workplace necessitate reconceptualizing skill acquisition, learning, and training. The model is contrasted with the limitations of competency-based, behaviorist approaches. (SK)

Faced with a shrinking labor pool and increasing competition, employers are beginning to take basic workplace skills training into their own hands. Such training involves (1) identifying skills-related job changes or problems; (2) building management and union support; (3) developing a strategy; (4) performing task analysis; (5) designing and…

This paper conjectures about motivational, behavioral, and contextual factors in the transferability of vocational skills--factors which will influence performance when and if movement into or across jobs occurs. It is assumed that skill transfer depends upon similarity within and among motivational, contextual, and behavioral factors, referred to…

This study evaluated a cognitive-process approach used to train three secondary-aged students with moderate mental retardation on a social skill involving response to criticism. The cognitive-process approach teaches a generative process of social behavior rather than specific component behaviors; relies on receptive and expressive language…

The experience of Chase Manhattan Bank in hiring a diverse group of college graduates and preparing them to be entry-level relationship managers is discussed. The objectives and procedures followed by the bank in recruitment and training of new staff are addressed. Trainees are screened for six mental abilities that correlate with success in this…

Traditional methods for task analysis have been largely based on the Instructional Systems Development (ISD) model, which is widely used throughout industry and the military. The first part of this document gives an overview of cognitive task analysis, which is conducted within the first phase of ISD. The following steps of cognitive task analysis…

This report presents a framework for considering general and work-related adult cognitive performance that is drawn from current theory and research on life-span developmental and cognitive psychology. The first section considers the concept of basic skills and the classical distinction between achievement and aptitude. By drawing linkages between…

A cognitive task analysis was performed to analyze the key cognitive components of the en route air traffic controllers' jobs. The goals were to ascertain expert mental models and decision-making strategies and to identify important differences in controller knowledge, skills, and mental models as a function of expertise. Four groups of…

The Road to Success (RtS) program was designed to introduce hard-to-employ adults with learning disabilities and other cognitive barriers to ways of learning that are will enable them to learn the skills and knowledge they will need as employees and in their everyday lives. Originally developed to serve welfare recipients in Kansas, RtS was…

Over a two-year period, research was conducted primarily in two areas of cognitive strategies for on-the-job training (OJT). The first area was the development and testing of a computer-based training system to improve selectivity in text processing in order to improve performance during OJT. The second area was the exploration of text-type…