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Direct linkEikenhout, Nelson; Austin, John – Journal of Organizational Behavior Management, 2005
This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…
Descriptors: Program Effectiveness, Reinforcement, Intervention, Human Body
Solomon, Richard; Necheles, Jonathan; Ferch, Courtney; Bruckman, David – Autism: The International Journal of Research and Practice, 2007
The PLAY Project Home Consultation (PPHC) program trains parents of children with autistic spectrum disorders using the DIR/Floortime model of Stanley Greenspan MD. Sixty-eight children completed the 8-12 month program. Parents were encouraged to deliver 15 hours per week of 1:1 interaction. Pre/post ratings of videotapes by blind raters using the…
Descriptors: Consultation Programs, Parents, Intervention, Young Children
Eikenhout, Nelson; Austin, John – Journal of Organizational Behavior Management, 2005
This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…
Descriptors: Program Effectiveness, Reinforcement, Intervention, Feedback
