The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

The efficacy of training as a mode of treatment has been tried in many settings with a variety of populations. This study utilizes assertive training as a mode of treatment. Results indicate assertive training as having both positive and negative effects as perceived by trainees and their spouses. (Author)

Two adults with developmental disabilities were trained to increase their prompt and polite acknowledgments of coworker initiations by means of daily review of interactions of the previous day which had been recorded. The review included self-evaluation, praise, corrective feedback, and role-play. Behavior changes were maintained during follow-up…

Comparison of control and experiment groups using analysis of variance and "t tests, show no significant differences on either client-initiated to client-response talk ratio, or indirect to direct counselor-influence ratio. Trend toward indirect counselor influence and more client-initiated talk observed in experimental groups. (Author/CJ)

In the present study, members of two trainer groups did not form relationships which were both mutually therapeutic and confronting so frequently as did members of one trainer groups. (Author)

This research looks at the effects of laboratory training on self concept. The gestalt and encounter approaches are employed to test the amount of self concept change possible in group experiences. (YRJ)

The author describes a three-step technique for helping couples communicate better with each other. This technique involves an acknowledgement of verbal renunciation of the right to vent anger through fighting, and a request for help. (Author/HLM)

The P-A-C (Parent-Adult-Child) concept of personality in transactional analysis provides the salesperson with a vehicle for analyzing the sales environment while the drama is in progress. (MW)

First of three articles in a review, titled "Sensitivity Training: Can It Work for the Schools?

The development of marital health as a bona fide health field is posited as the most viable means for obtaining funding for training, research and treatment concerning the marital dyad equal to such funding now available for other health fields. (Author)

Focusing on the cognitive style known as Field-Dependence-Independence (FDI), this literature review includes: (1) an examination of how one can better understand interpersonal behavior in the human relations training setting; (2) how to develop hypotheses about the relationships that might make for successful or unsuccessful matches between…

Strategies for teaching couples how to solve their marital problems more effectively is an important part of a social learning or behaviorial approach. Couples need to possess and implement certain problem-solving skills not typically present in the repertoires of distressed couples. (Author)

THROUGH UNIVERSITY LABORATORY EXPERIMENTS, FIELD OBSERVATIONS IN INDUSTRIAL, COMMUNITY, AND EDUCATIONAL SETTINGS, AND EXPERIENCES IN CLASSES IN GROUP DYNAMICS, THE PARTICIPATIVE ACTION METHOD OF GROUP TRAINING FOR MORE EFFECTIVE PROBLEM SOLVING AND DECISION MAKING WAS DEVELOPED. IT IS BASED ON 8 PRINCIPLES--PHYSICAL REGROUPING, REDUCTION OF…

While the Hill Interaction Matrix was developed as a research instrument to assess interview process, it is also generally useful in any undertaking requiring the evaluation of verbal interaction and, hence, can be used as an aid in modifying communication in order to increase its therapeutic effect. The Hill Interaction Matrix with accompanying…

Communication training for people experiencing life changes is examined in this paper. Among the topics considered are: recent social changes that have led to the occurrence of an increasing number of personal and professional changes during people's lives; the increased attention given recently to the process of communication within…