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Pettas, William; Gilliland, Steven L. – Journal of Academic Librarianship, 1992
Looks at the views of some of the seminal contributors to the development of conflict theory and then describes the broad range of library conflicts, the value and danger of those conflicts, and some techniques for lowering or raising the level of conflict. (14 references) (LAE)
Descriptors: Academic Libraries, Bureaucracy, Change Strategies, Conflict Resolution
Todaro, Julie – Library Administration and Management, 1999
Discusses staff behavioral problems that prove difficult for successful library management. Suggests that reasonable expectations for behavior need to be established in such areas as common courtesies, environmental issues such as temperature and noise levels, work relationships and values, diverse work styles and ways of communicating, and…
Descriptors: Adults, Behavior Problems, Diversity (Institutional), Employee Attitudes