An abundance of academic research has focused on identifying, explicating, operationalizing, and analyzing variables used to understand the dynamics of customer service. Despite this scholarly attention, applied researchers and the popular press have long reported consumers' dissatisfaction with the service received during their customer…

The article describes an alternative approach to team training in special education which emphasizes transactional and ecological perspectives. Components, problems, and eight-year evaluation data on the approach are discussed. (CL)

A need exists for focusing on the development of social interaction skills across the college curriculum. Eight basic assumptions should be followed when attempting to develop students' skills: social interaction (1) is a major vehicle for learning; (2) assists students in developing a flexible range of effective behavior; (3) requires abilities…