The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

Communication training for people experiencing life changes is examined in this paper. Among the topics considered are: recent social changes that have led to the occurrence of an increasing number of personal and professional changes during people's lives; the increased attention given recently to the process of communication within…

Multiethnic education programs are viewed as a force in promoting crossethnic interaction. The interaction can be measured by identifying whether students select friends from different ethnic groups to which they are exposed when participating in a multiethnic education program. Fifty-two students, ages 7-13, from three ethnic groups (Korean,…