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Direct linkJose Carlo Garcia de Pano – ProQuest LLC, 2021
This dissertation examined compliance resistance to highlight the active role of message receivers or persuasion targets in compliance interactions. Through the data gathered from an online survey, eight research questions and four hypotheses were addressed. Among the three demographic variables tested, only gender had a significant impact on…
Descriptors: Compliance (Psychology), Resistance (Psychology), Social Behavior, Social Psychology
Peer reviewed
Download full textBrander, Rosemary A.; Paterson, Margo; Chan, Yolande E. – Qualitative Report, 2012
Healthcare organizations are striving to meet legislated and public expectations to include patients as equal partners in their care, and research is needed to guide successful implementation and outcomes. The current research examined the meaning of customer service as related to the culture of care relationships within a Canadian hospital in…
Descriptors: Health Services, Administrator Role, Foreign Countries, Patients
