Workplace gossip has consequences: stealing time, damaging morale, and hurting people. Gossip feeds on truth and falsehood, can become part of "corporate culture," and is inevitable. Administrators should plug information gaps, set a good example, promote a calm atmosphere, anticipate rumors, use informative staff newsletters, and teach…

This teaching guide contains the materials required to teach a 6-week course in interpersonal communications that was developed for the workers of a Chicago medical center through a partnership involving the medical center, its employees, their union, and Northeastern Illinois University. Based on the student-centered philosophy of teaching, the…

Based on the National Communication Skills Modules taught at the TAFE (Technical and Further Education) level in Australia, this book is designed to enhance written and oral business communication skills. It covers interpersonal skills, teamwork, and presentation skills in six chapters on the following topics: workplace communication, writing…