Concern over basic communication skills in the workplace has led to the development of corporate training programs to teach effective listening, and to improve the style and content of written communications. (SK)

Discusses the use of role-play for the development of interpersonal skills and evaluates a computer-based learning environment for initial training in dealing with social-communicative problems. Discusses high cognitive load, explains the use of a conversational model, describes the results of two experiments with university students, and suggests…

A significant need exists for new and expanded training programs for people who must interact with different cultures. When people experience a new cultural environment, they are likely to experience conflict between their own cultural predispositions and the values, beliefs, and opinions of the host culture. A training program, the Cultural…