This guide is intended to help persons employed in the hotel and catering industry to improve their customer relations skills. The following topics are discussed: the importance of customers and good customer relations in the hospitality industry; what customers want; what employees in hospitality occupations can give customers; and importance of…

Designed for training supervisors in nursing centers, this publication presents three units of study: (1) getting along with people in nursing centers, (2) supervision in nursing centers, and (3) communication in nursing centers. Each unit contains five types of material on separate, removable sheets: (1) sheets with unit objectives and suggested…

This module on interviewing and influencing skills is one of a set of six developed to prepare human services workers for the changing mental health service delivery system. Focus is on concepts and skills basic to competency in interpersonal relationships involving information gathering, recording information in the context of appropriate…

This module on human relations skills is one of a set of six developed to prepare human services workers for the changing mental health service delivery system. Focus is on developing rapport and knowledge of self as a human service provider in order to develop effective interpersonal relations. Following notes on the target population (human…

This teacher's guide is intended to acompany the Competency Based Core Curriculum for Health Occupations student materials--see note. Contents include suggested tests and answer keys for student evaluation and a tool and equipment list. A comprehensive bibliography is organized into these topics: dental hygiene, medical laboratory technology,…

This postsecondary core curriculum for health occupations provides students with curriculum guides for developing competencies common to all postsecondary programs. It is organized into ten learning units which contain two to seven competencies. Each competency is presented in a format providing this information: unit competency number and name,…

Describes a management training course in leadership and human relations at the University of Lagos (Nigeria): the initial participant questionnaire on home organization goals, psychological testing, assignments, study group interaction, lectures, games, feedback, and evaluation. Course objective is to develop effective leadership skills and…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

As part of Project IMPACT's efforts to identify and develop procedures for complying with the impact requirements of Public Law 94-482, a case study was made of the Illinois Occupational Survival Skills Project. The purpose of the Occupational Survival Skills Project was to develop curriculum materials to help prepare high school students to…

This student manual is one in a series of individualized instructional materials for use under the supervision of an instructor. The self-contained manual was developed for persons training to become television camera operators. Each assignment has all the information needed, including a list of objectives that should be met and exercise questions…

This packet, part of the instructional materials for the Oregon apprenticeship program for millwright training, contains 12 modules covering human relations. The modules provide information on the following topics: communications skills, feedback, individual strengths, interpersonal conflicts, group problem solving, goal setting and decision…

This guide contains six learning modules that together constitute a minicourse in corporate etiquette designed to give tech prep students the social skills and business etiquette skills needed to conduct a successful job search. The following topics are covered in the individual modules: social etiquette (making introductions, use of first names,…

This module on social skills is one of a series of modules designed to help teach students to become more self-sufficient in their personal and professional lives. This module provides teacher and student materials that are planned to help students interact with peers and conduct themselves during formal and informal occasions. Two units cover the…

This packet of 12 learning modules on human relations is one of 20 such packets developed for apprenticeship training for stationary engineers. Introductory materials are a complete listing of all available modules and a supplementary reference list. Each module contains some or all of these components: goal, performance indicators, study guide (a…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…