This article describes effective communication-related practices by reviewing specific evidence-based techniques, sharing how these techniques have been used in various treatment approaches, and discussing a constellation of general principles vital to treatment success. A comprehensive model of service delivery is provided to illustrate these key…

Workplace gossip has consequences: stealing time, damaging morale, and hurting people. Gossip feeds on truth and falsehood, can become part of "corporate culture," and is inevitable. Administrators should plug information gaps, set a good example, promote a calm atmosphere, anticipate rumors, use informative staff newsletters, and teach…