Health professionals who come from different cultural backgrounds are required to interact competently and at the most acceptable communication level that meets the demands of the multicultural context in which English is the medium of communication. Lack of proper communication in such contexts can establish a hostile work environment. Thus,…

As an HRD manager in a college, I am responsible for employee wellness within the organisation. However the culture of the college in which I work is toxic, characterised by bullying, destructive leadership, gossip and victimisation. Such a culture is difficult to change and requires a different approach to the expert-led, training interventions…

This study investigates Polish expatriates' stories of encounters with local personnel in a Chinese subsidiary of a Western multinational company. A narrative analysis of the stories produced important insights into Polish-Chinese communication in an intra-subsidiary context. Low proficiency in the host language was a serious obstacle to…

The failure rate of information systems development (ISD) projects continues to pose a big challenge for organizations. The success rate of ISD projects is less then forty percent. Factors such as disagreements and miscommunications among project manager and team members, poor monitoring and intermediary problems contribute to project failure.…

Focus groups with 23 public-administration faculty and practitioners identified the different interactions and experiences of men and women that perpetuate resistance to equal opportunities in the workplace. A communication model was developed that is useful for diagnostics and intervention in organizations trying to improve workplace relations.…

A case study investigated the effectiveness of a new technology to aid people who are deaf or hard of hearing to participate fully in meetings held in the workplace through the use of Computer Assisted Remote Transcription (CART), in which a stenographer transcribes a meeting from a remote location. Results indicated some problems with using the…

As the first volume in a set of programmed instructional materials to help college students improve their communication skills in preparation for the job market, this booklet presents an overview of communication skills and a section on active listening. Designed for students to use on their own, the format of the program is to present a situation…